REFUND AND RETURNS POLICY

  1. Refund Eligibility
    We only provide refunds for products that meet the following conditions:
    ●The product has quality problems or functional defects that make it impossible to use normally;
    ●The product is not provided as described;
    ●Order error, such as wrong goods or quantity.
  2. Refund Application
    If you need a refund, please contact us within 15 days after receiving the goods and provide the order number and detailed reason for the refund. We will process your refund request as soon as possible.
  3. Refund Processing
    Once we receive your refund application, we will review it. If your refund application is eligible for a refund, we will refund the money according to the original payment method after the review is passed.
  4. Refund Time
    The refund processing time depends on the payment method you use and the processing speed of the bank. Generally, you will receive the refund within a few working days.
  5. Non-refund reasons
    The following situations do not meet the refund requirements:
    ●The product is not refunded for personal reasons, such as dislike, need, etc., not quality issues;
    ●The product has been used or damaged, affecting secondary sales.